Shipping & Returns


Shipping Information

Shipping is flat rate shipping. Therefore, the more you buy, the better! I ship to Canada, USA and International. Shipping rates are as follows below. NO REFUNDS OR EXCHANGES are accepted at this time. However, if you receive your order and the product(s) is defective, please contact me via email with the description of the damage and an RA# will be issued. Items returned without proper return authorization code will be refused. Full refund will be credited back (shipping costs are non-refundable) as soon as the defective product is returned. Return shipping costs are not covered. 

CANADA & USA

Regular Post - $5.00

Express Post - $10.00

INTERNATIONAL

Regular Post - $15.00

 

Order information?

You will receive an order confirmation once your order is placed. You will receive another email once your order has been processed and shipped. 

Your receipt or order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Shut Up I Love This reserves the right at any time after receipt of your order to accept or decline your order for any reason. We will contact you via phone or email if your order cannot be completed. In a case where the Shut Up I Love This website had charged your account at checkout, we will process a refund. For assistance, please email shop@shutupilovethis.com.

How do I care for my jewelry?

Please note that many styles are delicate and requires gentle handling. Proper care and maintenance will preserve the beauty and shine of your jewelry. When jewelry is not being worn, always store in the pouch provided or in a jewelry box.

14kt Gold Filled. 14kt gold filled is a technique where 14kt gold gets heat bonded to a core of brass. 14kt Gold-filled is legally required to contain 1/20th of its weight in gold which is a much higher gold content than gold plating. This creates a product that will not fade and has the sheen of pure gold. Care should be taken when cleaning to protect the layer of gold from being worn away or nicked. Do not use abrasive compounds to clean the jewelry. The best way to care for it is to gently scrub it with an old soft toothbrush and a mild dish washing liquid. Rinse and lay on a towel to dry. Be sure it is completely dry before storing.

Gold Plated Sterling Silver. Gold plating is typically an overlay of 14kt gold on sterling silver.  This ensures a quality metal as opposed to base metals under your gold.  The most important tool against tarnish is preventative care. The gold plating is sensitive to scratching and cleaning, so if you need to polish your jewelry, use only a dry and soft clean cloth.  Do not use a silver polishing cloth as it will remove the 14kt overlay from the silver. For severe tarnish or cleaning, you can use a gold polishing cloth lightly, but repeated or excessive use will ruin the surface of the jewelry

Sterling Silver. Exposure to air, dust or other elements, particularly those containing salt air and sulfur, may cause sterling silver to tarnish more rapidly.  However, silver that is regularly used typically needs less care. There are a number of non-abrasive polishes on the market specifically designed to remove tarnish.  Always read the warning label and take care when using polishes on your jewelry. For a simple and quick fix, I use toothpaste!

If you have any additional questions regarding product care, please email info@shutupilovethis.com